Jim Cathcart, author of Relationship Selling, wrote this as book number 8 in the Relationship Selling Series. It is about how to get your customers to want to stay connected with you. He teaches Up-Serving as a key strategy for improving customer relations at all levels of the organization. Jim's Blog has more details and insights: http://www.jimcathcartsblog.com
business
sales / motivation / service / customer loyalty / upselling
English
Public (what does this mean?)